Privacy Policy & Hotel Rules

Privacy Policy

1. Introduction

Hotel du Lac is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Information: Name, email address, phone number, payment information
• Booking Information: Room preferences, arrival/departure dates, special requests, dietary restrictions
• Technical Information: IP address, browser type, operating system, pages visited
• Cookies: To enhance your experience and analyze website usage

3. How We Use Your Information

We use the collected information for purposes including:

• Processing your reservations and bookings
• Providing customer support and responding to inquiries
• Sending promotional communications (with your consent)
• Improving our website and services
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Payment Information Security

All payment transactions are processed securely using industry-standard encryption protocols. We do not store your complete credit card information on our servers. Payment processing is handled by certified payment service providers.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Booking information is retained for record-keeping and future correspondence.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent at any time

To exercise these rights, please contact us at info@hoteledulac-benin.com

7. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The date at the bottom of this page indicates when it was last modified. Your continued use of our website following the posting of a modified Privacy Policy means you accept and agree to the changes.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Hotel du Lac
Cotonou, Benin
Email: info@hoteledulac-benin.com

Hotel Rules & Guest Policies

1. Check-In & Check-Out

• Check-In: From 1:00 PM (Early check-in available upon request, subject to availability)
• Check-Out: From 12:00 PM to 1:00 PM
• Valid identification and a valid payment method are required at check-in
• There is no age requirement for check-in

2. Children & Beds

• Children of all ages are welcome
• Children 16 years and above are charged as adults at this property
• Crib Policy: Crib upon request (Free) - Available for ages 0-2 years
• Extra Bed Policy: Extra bed upon request - €15 per child per night - Available for ages 3-17 years
• The number of extra beds allowed depends on the room type - check your selected option for more information
• All extra beds are subject to availability

3. Pets

• Pets are not allowed at this property

4. Airport Shuttle Service

• Free airport shuttle is offered - Please provide your flight details to the property in advance
• Contact the front desk to arrange your shuttle service

5. Accepted Payment Methods

• VISA
• Mastercard
• Cash

6. Cancellation & Prepayment Policy

• Cancellation and prepayment policies vary according to accommodation type
• Enter your stay dates and check the conditions of your selected option for specific details
• Please visit the booking confirmation page for your specific cancellation terms
• Refunds are processed according to your booking rate terms